Privacy Policy

This Privacy Policy governs your Content and Code store account and any information you provide on this site. You can visit this web site to read general information about our company and our products or services without revealing any personal information.


Information We Collect


Required information

In several sections of our site we offer additional, detailed content on our products or services. In order to gain access to these sections, you are asked to provide information regarding:

  • Who you are
  • The company you work for
  • Your contact information
  • Your needs or requirements

Transaction information

Financial information is required for payment of goods and services. We do not store financial information on our servers and all transactions are processed via a trusted third-party payment gateway (either PayPal or Barclay's ePDQ). Access to these systems is restricted to a select number of employees responsible for processing credit and debit card payments and refunds over the phone, by fax or mail order on the behalf of customers.

We value your privacy at Content and Code, and will never release any account information to anyone outside of the necessary core groups that help our business function unless our customers give us the authority to do so.

Website traffic information

When you arrive at or leave the Content and Code website, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit while you are on the Content and Code web site, IP addresses, the type of browser you use and the times you access our website. We use this information to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your user experience.

Cookies

We employ the use of cookies to assist us with improving our services to you. A cookie is a small piece of computer code stored on the end-user's hard drive with information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible only to Content and Code, and will not be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, which allows us to maintain shopping cart and web site selections from one page request to the next, and maintain session information from one visit to the next.

Log Files

We use IP addresses to analyse trends, administer the site, track user selections and gather demographic information. IP addresses are not linked to personally identifiable sites. IP addresses may be used in fraudulent charge investigations.


Our Use and Disclosure of Information


Internal Users

We collect, store and process your personal information on servers located in the United Kingdom. Our primary purpose in collecting personal information is to provide you with a safe, efficient and customised experience. We may use your personal information to:

  • provide the services and customer support you request.
  • resolve disputes, collect fees, and troubleshoot problems.
  • prevent potentially prohibited or illegal activities.
  • customise, measure, and improve our services and the content and layout of our website.
  • tell you about targeted marketing, service updates, and promotional offers based on the communication preferences you have defined for your account options.

Given the business nature of information we provide on our web site, a representative may contact you. The information you provide is used solely by Content and Code; it is never provided to any other company.

Discloser to Third Parties

Content and Code will not sell or rent any of your personally identifiable information to third parties, and will only disclose this information in the limited circumstances and for the purposes described in this policy.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

External Links

This web site contains links to other sites. Please be aware that Content and Code is not responsible for the privacy practices or content of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

E-mail and Newsletters

If a user wishes to subscribe to our emails we ask for contact information such as name and email address. If at any time you should wish to unsubscribe, please use the unsubscribe link at the bottom of each email message. If you are unable to subscribe with this method please contact us via email with your request and the e-mail address that you used to create your account. You can send your email request to: info@contentandcode.com.


Our Security Procedures


Your account information is password protected for your privacy and security. We use industry standard SSL encryption to protect data transmissions in certain areas such as our shopping cart and account pages.

We do everything in our power to protect your personal information. All personal data is restricted in our offices and only employees who need the information to perform a specific job (for example, a Customer Service representative) are required to sign non-disclosure agreements before being granted access to personally identifiable information, and are required to lock their computers when they leave their desk.

All employees are kept up to date on our security and privacy practices. Every quarter and whenever new policies are implemented, our employees are reminded about the importance of keeping customer data secure and safe at all times. The servers with personally identifiable information are stored in a locked and secure environment. If you have any questions about the security at our website, you can send an email to: info@contentandcode.com.


Changing Your Personal Information


You can add and update new information on your My Account page of our site.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If you have questions or concerns regarding our privacy policy, please contact us at info@contentandcode.com.