Connecting your two most valuable assets
In today’s recovering economy, businesses need to achieve more, but often with fewer resources. The most efficient way of doing this is to capitalise on and share the immense body of knowledge that already exists within your organisation.
Typically a large proportion of an organisation’s information is locked away in its people’s heads or in proprietary systems like email. At Content and Code we unlock that knowledge – connecting your two most valuable assets: people and information.
Help your people find the right information faster
Most of the time someone needs information they’ll ask a co-worker. But that co-worker often won’t know the answer and will refer them to someone else. With smart social networking technology, they could have found the right person with the right expertise the first time around.
Content and Code help your people find the right information faster. Just like popular social networks, SharePoint 2010 tells you who knows who and what people are doing. But more than that, it tells you who knows what, and who knows, 'who knows what'.
How does it work?
In addition to the traditional features of search, SharePoint 2010 analyses not only published information to identify ‘who knows what’, but also the hidden information in your organisation – for example, the emails your people are sending and receiving – to build smart people profiles.
These smart profiles highlight areas of expertise and special knowledge in your organisation as in the following scenario:
- One of your UK Programme Managers has a passion for learning about and discussing the technical aspects of Business Intelligence
- A salesperson based in your New York office needs to quickly understand the key benefits of Business Intelligence for a client proposal due at the end of the week
- In a standard search the Programme Manager is not identified as someone with any published materials on the topic and his expertise is lost
- With SharePoint 2010, he is identified as a key person to connect with due to his frequent email exchanges with other people in the business who share the same interest.
Smart people profiles spell the end of wasted hours trawling for information and people via email. And, because they're regularly updated your organisation can keep track of what its people know and the conversations they are having.
We use social networks ourselves
Here at Content and Code, we use the social networking features of SharePoint 2010 all the time. They play an important role for us, because to meet our client’s needs, we need to build communities of expertise around many different subjects.
SharePoint 2010 allows us to bring together our technically minded people. And it enables them to continually grow and refine their knowledge.
Why invest in Social Networking technology?
- Return on investment: In the current economic climate, businesses need to do more with less. By connecting people and information you’ll produce better work faster without the need for considerable investment
- Knowledge sharing: By connecting your people you can unlock the vast body of knowledge hidden away in your organisation
- Harness the power of social networking: The dramatic rise of social networks demonstrates that they are a preferred method of interaction. Businesses can capitalise on this behaviour to share and re-use knowledge and information
- Bring your people together: Social networks allow your people to form communities of excellence around any topic and start communicating – even across different offices and countries
- Increase productivity and encourage best practice: By bringing all your people together you can learn what worked in one area of the business, be it a region or department, and apply it to another.