Key responsibilities
Kerwayne provides general software support for our customers. This includes configuration tasks relating to Lists, Libraries, web parts and sub sites. Plus bigger development jobs arising from change requests and Site Additions.
What’s your background?
“I’m from Trinidad where I studied for a Computer Science Degree before working as a developer with various systems including Microsoft forms based applications, database applications and web based applications.
Four years ago I moved to the UK, joining Content and Code in summer 2008. I was hired with two other guys to get the Support Department off the ground.”
What’s been your biggest achievement at Content and Code?
“I would have to say the web application I built that lets our customers log cases online. Before they had to phone or email us and we’d log the case on out CRM system. The application has made their lives easier and that’s a big part of what the Support Department is all about.”
What are you working on right now
“Providing on-going support for our customers. We tend to develop customer relationships that last for years. At the moment I am helping people like Guinness Trust, Europe Assistance, and BirdsEye get the most out of the solutions we have created for them using Microsoft technology.”
What do Content and Code offer that’s unique?
“I’d like to think that the Support Department sets us apart. Our competitors can provide the software, but I don’t think they have a Support Department as dedicated as ours.
Customers even come to us for support with solutions we haven’t built. So there must be something special that convinces them to place their business in our hands.”
How would you describe Content and Code’s culture?
“It’s professional but relaxed. That’s the best way to describe it. We always get the job done, but it’s fun along the way.”