Microsoft 365 Usage Analytics for Microsoft Teams

Jul 25, 2018 | Blog, Digital Insights, Teams | 0 comments

If you have an interest in Office 365 usage and are familiar with Microsoft Power BI, you may well have heard of the Microsoft Office 365 Adoption Content Pack. This is a collection of reports, measures, and charts packed into the Power BI solution delivering visual reporting and engagement of product activity across the platform. The solution has had many iterations since its release to preview in 2016. The curation and customisation of the product form an important part of the Content and Code Digital Insights service.

This great source of platform usage data has now been released for General Availability along with a new name “Microsoft 365 Usage analytics”.

Included with the release on a first look are additional metrics, redesigned reports and some completely new reports for Microsoft Teams usage which I’ll outline here.

On the first of two new reports, we have a new “Teams usage” report. At first glance, this report does not deliver a great deal of exciting Teams information above and beyond the data we are already able to access from the tenant usage reports via our tenant admin portal. However, the data here is delivered in a far richer and more engaging format, what’s more, you can immediately detect trends at a glance:

Teams usage report

New information you now have access to:

The number of enabled Microsoft Teams users vs Active Microsoft Teams users provides insight into how effectively Microsoft Teams has been adopted within the organisation.

Teams usage report

The new Microsoft Teams metrics also appear on the communications report, which has been designed to visualise how effectively your organisation is communicating using the Office 365 platform tools.

New options for selecting Microsoft Teams communications allows for a side by side comparison of Skype for Business activity vs Microsoft Teams activity; it’s possible to compare the number of Skype for Business meetings organised vs Microsoft Teams meetings and more.

Teams Usage - Communication Report

Here we can see this organisation had an equal adoption in terms of active user count for Skype for Business peer to peer messaging vs Teams chat messaging.

This report also allows us to compare Exchange usage vs Microsoft Teams

Teams usage - Exchange usage vs Microsoft Teams

Many people are expecting one benefit of persistent chat to be a reduction in email traffic, there is a report here that shows email sent vs persistent chat messages sent.

More information to follow as we evolve our digital insights offering to incorporate the new data and insights available!

Ensure your organisation is fully prepared for Office 365 changes

Content and Code provide proactive curated intelligent updates on Office 365 Health, Messaging and Roadmap activities that will impact your users and services underpinned by Office 365. To find out more about this offering and to understand your options, book a call with a Content and Code Consultant.

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