Office 365 Adoption: Delivering ROI

Jun 28, 2018 | Blog | 0 comments

In our first post we have taken a look at the reasons why Office 365 adoption projects can fail if you do not take into account employee resistance. In this second post we’ll be tacking the challenges of how to deliver ROI from an Office 365 investment and when to start change activities to deliver success.

Get the Complete Guide to Office 365 Adoption

Mistake 3: Switching it on is not enough

Realising the benefits of Office 365 depends on people changing how they work. Because Office 365 impacts how people do their jobs, there are human factors that directly contribute to, or constrain the ROI of Office 365.

There are three human factors that define the people side of ROI:

  • Speed of adoption (how quickly people make the change)
  • Ultimate utilisation (how many of them make the change)
  • Proficiency (how effective they are after making the change)

Simply put, in order to overcome these issues, you must undertake employee research. By understanding the pain points of your end users, you can help to identify the gaps in their knowledge bases and help to align certain technologies within the Office 365 stack to their requirements – meaning they will use and adopt the technologies.

In addition, by understanding the Office 365 technology roadmap, you can successfully account for Microsoft’s evergreen updates and new feature rollouts to ensure minimal impact to BAU activities.


When the people side of change is not managed effectively, projects and initiatives experience higher costs and greater risks than when change management is done well.

Applying a holistic, structured approach to change management is both a cost avoidance and risk mitigation technique.

Mistake 4: Waiting too long to start your change activities

The reality is that you will inevitably start to see some loss in productivity and increase in resistance from the very first rumour of an Office 365 rollout.

Corridor conversations can occur, and frankly these will always happen.

What can you do to minimise this? It is essential to sufficiently prepare you executive sponsors. Prepare their networks, the managers and the Office 365 champions you have selected so they can communicate the messages you want them too throughout the project.

As a rule of thumb, you should anticipate up to 50% of the total resistance from the very beginning of the project. If you expect it, you can do something to mitigate it.


Don’t wait. Apply best practice change management techniques at the onset of every project and do it effectively.

Anticipate and identify likely resistance at the earliest opportunity so that it can be planned for, addressed or eliminated upfront. There is no reason to wait.

Complete Guide to Office 365 Adoption

Many organisations still struggle to get their employees to make good use of new technologies available to them. This guide will explore the top 10 mistakes that are commonly seen throughout an Office 365 roll-out and provide some simple measures that can be put in place to dramatically increase Office 365 adoption and usage rates.



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