Office 365 Adoption: Training and Communications

Jul 4, 2018 | Blog | 0 comments

Still with us? You’ve made it to mistakes 7 and 8, you’re doing well here. We’ve taken you through 1-6 already, including underestimating employee resistance to change, lack of stakeholder buy-in and how to deliver ROI through change activities. Next up on our list of Office 365 Adoption mistakes we’re taking a look at another two reasons why Office 365 projects fail – not communicating what a ‘future state’ looks like with the technology and Office 365 training, or lack of.

Mistake 7: not communicating the future state

For employees, moving to new ways of working can be like driving down a foggy road; another common failure that is seen time and time again is the poor delivery and communication of what’s coming down the road. Let your employees know about the future state well in advance.

As with any technology rollout, there will undoubtedly be a significant amount of change that will have to occur in day-to-day BAU activities. An Office 365 rollout is no different.

Working scenario:

Communicating the future state with Office 365

Communicating the future state with Office 365


You need to provide a best-practice scenario of how things will work and look in the post-change world. This will provide employees with a reference point and end-goal to work towards. Equipping them with these fog lights will also help them understand why certain activities need to be undertaken to get to the end goal, instead of seeming jumping out of nowhere.

Mistake 8: providing one size fits all training, or no training at all

It is important to note at this point that you don’t have to leverage every capability right out of the gate.

Good Office 365 training should be ongoing rather than flooding employees with oceans of information at the start. Use employee research to identify high value activities that need specific support and share them to provide value and context for training.

Who doesn’t like praise? By sharing success stories as part of the training you will reinforce the message that this change is right for the organisation. It can be fairly easily adopted, with minimal impact to BAU activities. By praising and promoting success stories throughout the project, you will ultimately see a decrease in any resistance from across the organisation as a result.


Identify specific scenarios appropriate to different teams and different areas of opportunity and leverage those to increase user adoption.

Focus training on individual teams desired outcomes and tailor these sessions to their requirements. There is no point training a field team in the wonders of Power BI Data Analysis, when they won’t use it. Train them in something like Microsoft Teams, a tool they can actually use to collaborate quickly and effectively through instant messaging and within specific channels.

Complete Guide to Office 365 Adoption

Many organisations still struggle to get their employees to make good use of new technologies available to them. This guide will explore the top 10 mistakes that are commonly seen throughout an Office 365 roll-out and provide some simple measures that can be put in place to dramatically increase Office 365 adoption and usage rates.



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