Do you have the support to get 321% ROI of Office 365 migration

Post 6:  This post on ROI of Office 365 migration for your business is the final post in our six part series on Service Design. Catch up with the earlier posts here.

You’ve probably heard the saying about change being ‘easy to propose, hard to implement, and especially hard to sustain’. Or that one about old habits dying hard. But as Socrates said, “The secret of change is to focus all of your energy not on fighting the old, but on building the new.”

ROI of Office 365 Migration for your business

This concept and philosophy regarding change is particularly relevant in your efforts making the move from Service Design to Service Release. Focusing your energy on building the new service solution; using the best practice methods outlined in Content and Code’s practical steps for change will give you the impetus – as well as the framework – to be successful in proposing, implementing, and sustaining transition. To succeed in getting a 321% ROI of Office 365 migration and deployment, you need to be sure that change is sustained.

In part 4 of this series we discussed the importance of a Target Operational Model (TOM) to help make your migration to Office 365 as efficient and as risk-free as possible. In this, our final post in the series, we will look at another essential step in the process of moving your IT system and service: Early Life Support (ELS)

What we mean by Early Life Support is support for a new or changed IT service for a period of time after it is released. During your move to Service Release, Content and Code provides the ELS period to review Key Performance Indicators (KPI), Service Levels, Monitoring Thresholds, User Engagement, Collaboration, and to provide additional resources for Incident and Problem Management. This important period is also used to update and finalise Service Design documentation and make any amendments to the Target Operating Model.

Key Performance Indicators

A mainstay for businesses, KPIs enable a leader to measure whether their company is headed in the right direction, help pinpoint reasons why it may not be functioning at the optimal levels, and provide solutions to correct this. During the ELS period, Content and Code reviews your KPIs so they align correctly within the context of your business strategy, thus improving your service’s performance.

Service Levels

Your service level measures the performance of your new system. Being aware of your company’s service level has its obvious advantages. Knowing what your system performance levels are and being able to view them in a dashboard is essential for improving performance, for highlighting patterns of mistakes, and ultimately helping the service mature. With Office 365 migration to consider, we examine how service levels are affected and make sure any decreases are flagged and dealt with.

Monitoring Performance

When you move to a new environment, it is key to understand just how it is being used. It is therefore key that you monitor performance. For example, with Skype for Business, Content and Code provides administration services to collect usage, trend, and quality of data for the communication sessions that take place in your organisation.

The call detail information collected can be employed for any number of uses; including:

  • Return on Investment – compare usage data against previous systems
  • Device Inventory Management – identify old devices still in use that need to be replaced, as well as identify expensive devices that are not being used
  • Help Desk – trouble shooting data
  • System Troubleshooting – enables administrators to detect major issues preventing end users from performing tasks

User Engagement

The key to getting the highest levels of productivity from your deployment of a new system is to train staff properly and make sure levels of adoption are a priority from an executive level right down to each induvial team. Without user engagement even the best practices and keenest implementations fall flat. During the ELS period, it’s important to be able to regularly review how your employees are responding to the change.


One of the more eye-catching benefits of an Office 365 migration is the power of collaboration that is available for teams across your company. Over the course of the ELS period, Content and Code reviews levels of productivity to make sure your business is making the most of the new tools and getting your full ROI.

Incident and Problem Management

Henry J. Kaiser, the American industrialist once said “problems are opportunities in work clothes” – a quote that is rather apt here. Good problem and incident management should work together with change management in a process that ultimately increases the accessibility and value of a company’s IT service. It’s not realistic to expect to eliminate all problems from your business. However, when incidents do occur it’s important that they are dealt with, but also that information and data about the incident is recorded. This data should then used to evolve the process of solution, reducing problems and increasing response times, ultimately resulting in less downtime and disruption to essential systems and services.

A smooth transition

At the beginning of any new implementation there is a process of adoption and with that, you can expect some teething issues. With Content and Code’s Early Life Support you can sure that the execution of your strategy goes as smoothly as possible. We built our business on ensuring you have the right advice and support on applying best practices for your business, every time.

Contact us today to learn more about how we can deliver a service that perfectly suits your needs and help enhance the ROI of Office 365 migration. This is the final post in our series, but you can view any of the previous posts that you might have missed by visiting us here. And don’t miss our free eBook, which takes you on a step by step journey for practically designing your service mix.

By partnering with Content and Code for service design, you get peace of mind thanks to a fully supported, dependable and secure implementation, with our Office 365 enhanced ITIL framework.

Tim Wallis

Tim Wallis

CEO and Founder

Tim is the CEO of Content and Code and founded the company in 2001. As CEO of Content and Code, Tim focuses on corporate strategy, client and partner relationships, and has overall responsibility for driving the growth of the company. Tim founded Content and Code so he could help transform organisations to be more responsive, more competitive and engage their employees to better realise business goals.