The Content and Code Value Journey

This is the first in a series about our Office 365 Value Journey, Content and Code’s bespoke Office 365 consultation process.

Although the UK economy is once again growing, many companies still fear making large long term investments in IT and infrastructure. This is completely understandable given the economic turmoil of the last few years, and it’s made many businesses even more averse to taking risks. The major concern I hear from our clients relates to ROI; while there’s still so much uncertainty about the future, they wonder if it’s wise to make a large investment in IT when the long term benefits will only be realised years down the line.

When computers and IT systems first started to really transform the workplace back in the eighties, costs were high but the benefits were enormous. I’m talking about the possibility of saving data electronically and replacing unwieldy paper systems, about the first Intranets and investing in email systems. However, since most companies now enterprise systems of varying maturity, there’s a tendency to put up with what they’re already using – ‘if it’s not broken, don’t fix it’ as the saying goes.

Nonetheless, there’s little doubt that IT tools can provide considerable benefits in making a business more efficient and productive (see this research for instance). And, when I see the outcomes moving to the most cutting edge enterprise IT systems (such as Office 365) bring to a business, it’s clear to me that the investment is worthwhile.

In this series I’ll be discussing Content and Code’s Office 365 Value Journey. This is the approach we take to help our clients see short, medium and long term benefits from investing in Office 365, which breaks up the process into bite sized chunks.

I see moving to Office 365 as a little like the kind of journey a someone makes when leaving their home town and moving to the big city: they weigh up the options and decide that their future will be brighter if they move elsewhere.

Office 365 Value Journey

What do you mean by ‘Value Client Journey’?

When we help move our clients to Office 365, we acknowledge that it’s an enormous investment for them. While it is a highly advanced working environment, getting the most out of it takes a good deal of planning and preparation. Unlike other Microsoft partners who simply deploy the various features of the platform and leave users to make sense of it, we see the installation process as a journey which we take with clients, getting to know their company, their needs, and configuring the platform exactly how they want it.

Like any journey, implementing Office 365 takes a number of steps, and we work out the best route to take in conjunction with our clients. While the route plan is flexible, we tailor it so that companies can understand the ROI from the outset and are sure to realise the benefit of their investment in the following weeks and months.

As a result, users don’t only start drawing dividends from Office 365 a couple of years after the installation, but see it throughout the journey, as shown below.

Office 365 Value Journey
As the above timeline shows, each step in the Office 365 Value Journey sees the deployment of different solutions and these result in both short and long term ROI benefits. For each step of implementation, companies see the benefits very soon after its introduction. As I pointed out earlier, the economic turmoil of the last few years has made companies nervous about long term investments and so the Value Journey gives them the confidence that investing in Office 365 is the right thing to do.

Push and pull factors

No one begins a journey for no reason. Think of why people leave their home towns: there’s bound to be a number of ‘push factors’ such as a lack of opportunities for instance. At the same time, there will be ‘pull factors’ which draw them to the place they decide to go to – jobs, a better lifestyle and so on. When companies decide to take the journey to Office 365, they also make their choices based on push and pull factors.

Push factors

  • Outdated technology.
  • Lack of mobile support.
  • Documents hard to find.
  • Knowledge sharing is inefficient.
  • Hours are wasted searching for information.
  • Content is out of date.

These push factors gradually build up to the point that a client decides they need to move away from their current Intranet or Collaboration Platform.

Pull factors

  • Take advantage of the most advanced enterprise IT yet.
  • Benefit from social tools.
  • Real time collaboration in the cloud.
  • Anytime anywhere access from mobile devices.
  • Make use of innovative tools like Delve and Sway.
  • Unlimited data storage space on the cloud.
  • Huge cost savings of cloud technologies.

These pull factors are a massive draw to businesses who want the best for their employees.

Let’s go on this journey together

Moving to Office 365 can seem like an intimidating investment – there are so many steps to take and it’s hard to tell what the outcomes will be. Our Value Journey is tailor made to clients and ensures that the move to the cloud isn’t such an enormous gamble. Because we take small steps when implementing the platform, users begin to see positive outcomes right from the beginning of the journey. In the following posts I’ll be describing in greater detail the steps we take on the Value Journey to ensure users get the best ROI.

Tim Wallis

Tim Wallis

CEO and Founder

Tim is the CEO of Content and Code and founded the company in 2001. As CEO of Content and Code, Tim focuses on corporate strategy, client and partner relationships, and has overall responsibility for driving the growth of the company. Tim founded Content and Code so he could help transform organisations to be more responsive, more competitive and engage their employees to better realise business goals.