Transform IT Service Management to deliver ROI in the Cloud

Date: Thursday, 3rd August | Time: 8.30am – 12pm | Where: Fountain House, 130 Fenchurch Street, London, EC3M 5DJ

IT departments are experiencing an increase in complexity with compliance, cloud migrations and hybrid cloud mobility. This comes at a time when organisations are scrutinising IT more and more, calling for cost transparency, increased user support and an overall demonstration of value and ROI. All while supporting business direction and goals.

Covering the full ITIL framework and how to align it to Office 365, how to assess the gaps in your current model, enhancing your IT productivity and internal offerings, preventing business risk, support change and much more.

Agenda for the morning:

  • ITIL Lifecycle in a cloud environment
  • Key principles and models
  • Office 365 administration and feature management
  • What your service model is missing (gap analysis)
  • What your Service Integrator should be doing for you
  • How to demonstrate the value of IT and deliver a value framework
  • Managing internal demand for Office 365 services
  • You will walk away with a clear understanding of the full ITIL framework application to Office 365 and how you can use this to enhance the IT service within an organisation. Plus understanding of any gaps in your operating model that will need addressing.

    Please note, this event had limited spaces, once you sign up, we will be in contract to confirm your attendance.

    “Content and Code’s Service Design approach provided clear definition of roles, processes and transitional activities in easily absorbable formats and language. It was a pleasure to work with them on this programme”Peter Barnes – Global Head of Service Delivery, Mott MacDonald

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