Managed Office 365 support your organisation can depend on

Unburden your IT support teams with managed support for Office 365

At Content and Code our aim is to remove the complexities of supporting and managing Office 365 away from SME’s and large organisations. Our team will not only help you deliver on your immediate goals but also free up much needed time and resource for your IT departments, making sure that productivity and collaboration is at the heart of what you do.

Dedicated Office 365 specialists

Our Microsoft certified and ITIL trained analysts are available 24/7 via the phone, web portal, email or Skype to assist with Office 365 support issues and requests.

Rapid response times

Reduce your IT downtime and dramatically improve your SLA with prioritised Microsoft support through Microsoft Partner of the year, Content and Code.

Instant return on investment

With an Office 365 support contract you will get the help you need to set up, manage, and drive end user adoption for all Office 365 platform features.

Technical account management

You will receive a dedicated Office 365 technical account manager throughout the duration of your contract, who will work directly with your IT department to achieve specific business goals and address any technical challenges.

Guidance and support

With regular account reviews, our dedicated Office 365 support team will assist you with the frequent product updates that occur within the platform, and we can even provide comprehensive training to further support your end-users.

Strategic planning

With Office 365, making sure that you plan ahead for future updates is key to success. That’s why we help you to plan, implement and drive user adoption of new tools throughout your organisation.

Already have Office 365, but don’t have the infrastructure to support it?

If your organisation has rolled out Office 365 with minimal success and adoption, this can be down to not having the correct support infrastructure in place. At Content and Code we work with organisations at many different stages of their journey to provide them with Office 365 support, assistance with change management, upgrades and service design to ensure your Office 365 investment is protected.

What’s included within Office 365 Support?

Office 365 Admin

Service Desk Support
Access to Content and Code Service Desk for assistance with Office 365 incidents and requests

Pre-defined SLA’s
Delivered within defined SLA’s in line with pre-defined Priority Levels based upon ‘Impact & Urgency’

Fully Compliant
Support delivered in line with ITIL framework, ISO9001 and ISO271001 standards

Remote Support
Remote support included within Office 365 Support package

SharePoint Online Code Support

SharePoint Online Features Support
Support of out-of-the-box SharePoint Online features including: Web Parts, Master Pages, Page Layouts, Themes and Display templates​

Fully Covered Support
SharePoint Online Code Support covers incidents, requests, general advice and guidance

Pre-defined SLA’s
Delivered within defined SLA’s in line with pre-defined Priority Levels based upon ‘Impact and Urgency’

Office 365 Health Monitoring

Pro-active Support
Pro-active automated support service

On-going Testing
On-going tests of specific Office 365 workloads, with a ‘Synthetic User’ performing certain tasks to test for possible problems

Early Visibility
Provides earliest possible visibility of issues​, with clients notified of serious problems

Office 365 Service Owner

Dedicated Office 365 Specialist
Provision of an experienced Office 365 specialist to work with your IT teams

Detailed Analytics and Insights
Incorporates enhanced Office 365 Usage Analytics and Digital Insights into your Office 365 environment

Proactive Office 365 Updates
Provision of proactive updates of Microsoft notifications and alerts

Change and Release Management
Advice and guidance on Microsoft Office 365 Roadmap to support Change and Release Management within your organisation

Premier Escalation Management
Full management of Microsoft Premier Support services

Microsoft Premier Support

You'll get access Microsoft Premier Support with Content and Code's Managed Office 365 Service and our Office 365 technical teams are all fully certified in core Microsoft technologies. Our Office 365 support processes are aligned to the IT Infrastructure Library (ITIL) to ensure a high quality of service that will help your organisation see an instant return on your Office 365 investment.
Access to Content and Code’s Microsoft Premier Support Service​
Enables prioritised access to Tier 2 support specialists​
Support is managed and coordinated by our Microsoft Technical Account Manager (TAM) ​
Special critical situation escalation process implemented for High business impact issues

To learn more about what Office 365 support could like for your organisation, get in touch with Content and Code today.

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