ALIGN YOUR ITIL FRAMEWORK TO THE CLOUD WITH OFFICE 365 SERVICE DESIGN
Optimise your IT operations for Office 365 and the cloud
Whether you are looking to migrate your operational IT functions to the cloud or audit and improve your on-premises function, our Service Design team will work closely with your organisation, building the necessary internal skills and tools to design, implement and deliver Office 365 and cloud IT support infrastructure to your end-users. The Content and Code Service Design package includes processes, policies and full documentation aimed to meet your Office 365 support requirements and ensuring that the support service your end-users receive is practical, efficient and effective in line with key ITIL process frameworks.
Meet your business objectives
With a Service Design package you can meet your business objectives with detailed quality, compliance, risk and security requirements. We will also work with you to create efficient and effective processes for the initial design, transition and operation of Office 365.
Identify and manage your risks
Content and Code will work with you to identify and manage any risks so they are mitigated or resolved before the roll out of Office 365. We will also help you to design secure and resilient IT infrastructure to meet immediate requirements and any future needs.
Maintain and support your infrastructure
With Office 365 service design you will get the help you need to produce and maintain your IT support infrastructure through the creation of plans, process documents, policies, architectures and frameworks to support the design of your Office 365 platform.
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Six key objectives of an excellent Office 365 service design framework
Service Design packages available
- High level assessment of your current operational activities (no process reviews)
- Target operating model based on current technologies being used (high level)
- Base line assessment of current operational activities (including process review)
- Target operating model based on current technologies being used
- Assistance with a transition plan to move from ‘As-is’ to ‘To-be’
- Service blueprint (Service Design Package Document)
Is your IT infrastructure ready for a move to the cloud? Speak to Content and Code about how you can align your ITIL framework to Office 365 and the Microsoft cloud.
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