Enabling Firstline workers to deliver an excellent customer experience with Office 365, Windows 10 and Enterprise Mobility + Security

Microsoft have announced that they will be launching the new Microsoft 365 F1 Plan. Microsoft 365 F1 is great new licencing SKU that brings together Office 365, Windows 10 Enterprise and Enterprise Mobility + Security, to create a complete, intelligent solution that empowers everyone to collaborate and work together securely. Designed specifically for Firstline workers – the face of your organisation – Microsoft 365 F1 enables your workforce to better serve customers and deliver an experience that delights. With options for staff on-boarding, focused training materials and content right through to digitalised shift swapping and bespoke HR solutions, you can now connect your people with modern communication and collaboration tools, without the need for a desktop device.

Ease of access to on-boarding and training materials

Increase employee output through efficient digital shift and task management

Increase employee engagement and create a working community in your workplace

Improve security and internal policy with a bespoke HR solution

Firstline workers represent the majority of the global workforce

Firstline workers represent the majority of the global workforce, not to mention the majority of your own workforce. Due to the nature of their job descriptions, there are wide ranging and unique challenges that each of these workers face on a day-to-day basis. This is where Microsoft 365 F1 can add value, and enable better, smarter, more efficient and more secure ways of working. Discover how Content and Code can help add value and ensure adoption within your organisation with tailored onboarding and training packages to suit all budgets.

Who are Firstline workers?

Firstline workers are the heartbeat of many of the world’s largest industries, such as manufacturing, retail, healthcare and hospitality. They’re the people behind the counter, on the phone with customers, operating the production line, building product, and running day-to-day operations. They are often the face of an organisation to its customers. And as more companies invest in digital transformation, there’s a growing recognition of the importance of empowering frontline workers with modern productivity tools.


Shop floor workers
Warehouse workers
Service technicians
Maintenance workers


Construction workers
Site managers


Sales associates
Store managers
Warehouse operative


Front of house staff
Customer services
Event staff


Ground crew
Flight crew
Maintenance crew

Public Sector

Fire and rescue
Police officers
Council workers

Everyday challenges faced by Frontline workers

Disconnected from the wider team and company

Slow to receive information, resources and expertise

Often behind on latest training, practices, procedures

Uneven security practices, policies and governance

Outdated and obsolete tools and manual processes

Unable to collaborate in an efficient and effective way

Firstline workers are an integral step to achieving digital transformation

With the launch of Microsoft 365 F1, there is now a tool set available that recognises that Firstline workers are an important part of any organisation’s digital transformation. Enabling your workforce with Microsoft 365 F1 will provide your organisation with a universal toolkit for collaboration and a complete solution to addressing a broad spectrum of needs for your Frontline workers.

We’ve helped these organisations enable their Frontline workers to offer an excellent customer experience with Office 365

As the UK’s largest Office 365 consultancy, and Microsoft’s leading Office 365 partner, Content and Code have worked collaboratively with many Retail, Manufacturing, Construction and Public Sector organisations to help them transform service delivery, engage employees and enable smarter, better ways of working. Content and Code can help you too.

Mott nec Pizza Hut Restaurants TFL easyJet Mace

Helping ensure your organisation is fully on-board with Microsoft 365 F1

Staff on-boarding and training

Shift swapping / Staff Hub scheduling tool

Employee enagement

HR portals and solutions

A tailored package to ensure adoption


Through years of successful Office 365 projects, Content and Code have produced a comprehensive change and adoption package to ensure that the value of any Microsoft 365 F1 investment is realised through every project. Utilising the Content and Code MOVE methodology, and Prosci™ best practices, your organisation can see measurable return on your Office 365 investment, as well as a fully embedded and adopted Office 365 solution.

Embedding technology into your organisation

The only way to ensuring that your technology is fully embedded within your organisation is with a structured approach to change management. Providing your staff with ease of access to the materials they need is integral to ensuring the adoption of the technology. With digitalised scheduling, task management, team updates and rotas your employees will see the measurable benefits of your investment instantly as they move away from dated technology and often paper based ways of working.

Put your customers at the heart of what you do. Speak to Content and Code today about Microsoft 365 F1 value and adoption.

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