Pizza Hut Restaurants improve communication and collaboration with Office 365, SharePoint and Yammer

160,000+ Employees

11,139 Branches Worldwide

Retail

Pizza Hut Restaurants have been serving families across the world for over 40 years. Passionate about all things pizza, they also have a strong held belief that their customers deserve the best. Operating across over 11,000 branches across the globe, Pizza Hut Restaurants have over 160,000 employees. They had a number of issues that resulted in a relatively unengaged workforce, and as a result engaged Content and Code to work with them to provide a digital workplace system that could help overcome their issues.

The Challenge

The outdated and manual paper based rota system was very inefficient and resulted in under and over staffing issues. Understaffing within the restaurants resulted in poor customer experience, as there were not enough staff to adequately serve customers. Pizza Hut Restaurant staff were often over or under worked leading to poor staff retention and dissatisfied employees. Additionally, mobile workers had no way of remaining connected to Pizza Hut or communicating with other branches. As a result, Facebook was being used as ‘shadow IT’ for shift swapping and branch communication, leading to security concerns.

The Solution

Content and Code helped Pizza Hut with their Office 365 Strategy, Journey to the Cloud, and SharePoint extranet. Content and Code’s User Experience consultants researched staff needs, created personas and proposed the best digital workspace solution to solve a number of highlighted employee pain points.

Our Identity and Access experts ensured that employees could log onto the right systems with the right credentials. We supported Pizza Hut staff to ensure they would get the best out of their new digital workspace with Adoption and Success services. To ensure Yammer was used correctly, we helped with training and community management.

The Benefits

Pizza Hut saw a notable reduction in missed staff shifts because employees now had a way to simply access rota information from anywhere at any time on any device.

Customer service was improved as restaurants were always well staffed as they had the correct ratio of staff to customers.

Staff retention and engagement was increased as staff felt connected to Pizza Hut via the new digital workspace and could securely and easily communicate with colleagues and managers.

Collaboration increased between restaurants, as employees shared innovative ideas, customer trends and reported problems.

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