by Chris Marshall | Apr 10, 2018 | Blog, Service Design
An IT Operating Model translates strategic intent into operational capabilities. It serves as the foundation for execution and provides a clear guide for the enterprise leadership team, line managers and operational teams. A well-defined and articulated operating... 
by Chris Marshall | Jan 2, 2018 | Blog, SharePoint, SharePoint Upgrades
I just wanted to share some lessons learned from a recent SharePoint migration project we have undertaken using both the Metalogix Essentials and Content Matrix tools. In this post I will share some potential pitfalls so that hopefully you can rectify these... 
by Chris Marshall | Jul 18, 2017 | Blog, Managed Services, SharePoint health check
In an ideal world, information architecture and governance should be in place before any SharePoint sites are launched to end users. However, the reality is this often comes in the other way around or simply doesn’t exist at all. As a result, data management becomes a... 
by Chris Marshall | Jul 17, 2017 | Blog, Office 365, Service Design
IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organised and structured in processes and supporting procedures – that are performed by an organisation to plan, design, deliver, operate, and control IT and Cloud services, such... ![[Infographic] Manage change in a changing environment: aligning ITIL to Office 365](https://www.contentandcode.com/wp-content/uploads/2017/06/Office-365-Service-Introduction-Infographic-1-1080x675.png)
by Chris Marshall | Jun 8, 2017 | Blog, Managed Services, Office 365, Service Design
“You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” R.Buckminster Fuller Cloud productivity platforms are delivered as constantly changing services. Infrastructure and Operations... 
by Steve Goodman | May 9, 2017 | Blog, Collaboration, Office 365, Teams, Yammer
The great thing about Office 365 is it includes a lot of tools you can use to be more productive, but just like having a tool box with everything you need and more, the key to being productive is knowing when to use the right tool when. And if you are just starting to...